Service

Installation - Whether you are upgrading from an older version, migrating from an archaic system or installing a new GoldMine solution, the HawkerSystems team will Get It Done Right The First Time! Each member of our technical team has gone through rigorous manufacturer training and has completed certifications as Certified GoldMine Technicians, Implementers, and Trainers.

Configuration - GoldMine is a very robust product. From adding a field, to creating a multi-level telemarketing automated process, our certified technicians can get the job done accurately and cost effectively.

Technical Support - We offer a wide range of support options from basic telephone/remote support to customized on-site visits. HawkerSystems can design a support program that fits your business needs and budget.

Customization - Sometimes an "out-of-the-box" solution is not right for an organization. Let us help you customize GoldMine to fit your specific CRM goals. From creating custom fields and tabs to simplifying the user interface, HawkerSystems has the skill set to make GoldMine easy to use and tailored to your business.

Integration - Teamwork is not just something for employees. It is also important that varied software packages work well together. Let our experienced GoldMine technicians integrate your Outlook, Word, Excel, QuickBooks, PDA and other key systems with GoldMine. 

Database Management - Small companies without the need or budget for a full time GoldMine technician can appreciate HawkerSystems remote database management options. Our team will work with you to develop a weekly, monthly or quarterly session (on- or off-site) where all routine maintenance and systematic back-ups, that keep GoldMine running smoothly and efficiently, are performed for you.

Training - Different users require different training. That's why HawkerSystems offers a wide variety of choices. We offer on or-off site training for both public and private classes. Let us know your training needs and we will customize a training session that is right you.

Are you a novice and need to learn the basics of navigating through the GoldMine system? Have you been working with GoldMine for a while, but want to learn how to do more with the data you have collected? Are you a GoldMine Administrator (or given the responsibilities of one) and need to know how to maintain the system?

HawkerSystems can help to get your skill-set up to speed quickly so that you and your team can get the most out of your GoldMine investment!

Each participant gets a clear and easy to understand and use reference manual. Custom classes can mix and match topics to meet your company needs.

GoldMine Basics
  1. Introduction
  2. Getting Acquainted
  3. Adding Records
  4. Finding Contacts
  5. Contact Maintenance
  6. Calendars
  7. Scheduling
  8. Filters
  9. Correspondence
  10. E-mail
  11. Reports
  12. The Org Chart
  13. GoldMine's Preferences
GoldMine Advanced
  1. Editing Contacts
  2. Advanced Filters
  3. Groups
  4. Advanced Scheduling
  5. Advanced Correspondence
  6. Literature Fulfillment
  7. Messaging
  8. Advanced E-mail
  9. Using the Info Center
  10. Customizing GoldMine
  11. Opportunity/Project Management
GoldMine SysAdmin
  1. Setting Up GoldMine Users
  2. User Preferences
  3. The Internet
  4. Using the InfoCenter
  5. Synchronization Customizing
  6. Customizing Toolbars
  7. Automated Processes
  8. Data Maintenance
  9. Import/Export
  10. Telemarketing Scripts
  11. License Manager
  12. Using INI Files

FrontRange GoldMine 7

NEW! GoldMine Premium Edition

GoldMine Corporate Edition

Microsoft Office 2007
Microsoft Office Integration

Microsoft SQL Server 2005
Expert Database Configuration, Support and Maintenance

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General Information
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